Privacy Policy

 1. Indroduction
At PIONEER NATURE PRODUCTS LLP, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase Oil products (1 Litre & 5 Litre) online. 

By using our services, you agree to the practices described in this policy.

2. Information We Collect
We may collect the following information:
a) Personal Information

• Name
• Mobile number
• Email address
• Billing and shipping address

b) Order & Transaction Information

• Products purchased (Oil)
• Order history and delivery details

c) Payment Information

• Payments are processed securely via third-party payment gateways
• We do not store your card, UPI, or bank details

d) Technical Information

• IP address
• Browser type
• Device information
• Website usage data (via cookies and analytics)

3. How We Use Your Information 
Your information is used to:

• Process and deliver orders
• Communicate order updates and customer support
• Improve our website, products, and services
• Comply with Indian laws, GST, and FSSAI regulations
• Ensure product safety and food compliance communication

4. FSSAI Compliance & Food Safety
     All food products are packed, and distributed according to FSSAI regulations.

     Your contact information may be used to notify you about:

• Product safety, quality issues, or recalls
• Allergen information
• Storage and consumption instructions

5. Cookies & Tracking

• We use cookies to enhance user experience and analyze website traffic.
• You can manage or disable cookies through your browser settings, but some website
  features may not work properly.

6. Sharing of Information
We do not sell or rent your personal data. We may share information only with:

• Delivery and logistics partners (for order fulfillment)
• Payment service providers (for secure transactions)
• Government or legal authorities, if required by law

All third parties are required to maintain confidentiality and data security.

7. Data Security 
We implement reasonable security measures to protect your personal information. However, no online transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention
We retain your personal data only as long as necessary to:

• Complete your orders
• Comply with legal and accounting obligations
• Resolve disputes or enforce agreements.

9. Your Rights
Under Indian law, you may have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent for marketing communications

To exercise these rights, please contact us using the details below.

10. Children’s Privacy
Our products are sold to the general public. We do not knowingly collect personal information from children without parental consent.

11. Third-Party Links 
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised “Effective Date”.

11. Contact Us

For any questions regarding this Privacy Policy, please contact:
PIONEER NATURE PRODUCTS LLP
Email: info@pioneernatureproducts.com
Phone: +91 8856913169