Privacy Policy

1. Introduction

At PIONEER NATURE PRODUCTS LLP, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase Oil products (1 Litre & 5 Litre) or Ladoo packets online.

By using our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following information:

a) Personal Information

Name
Mobile number
Email address
Billing and shipping address

b) Order & Transaction Information

Products purchased (Oil or Ladoo)
Order history and delivery details

c) Payment Information

Payments are processed securely via third-party payment gateways
We do not store your card, UPI, or bank details

d) Technical Information

IP address
Browser type
Device information
Website usage data (via cookies and analytics)

3. How We Use Your Information Your information is used to:

Process and deliver orders
Communicate order updates and customer support
Improve our website, products, and services
Comply with Indian laws, GST, and FSSAI regulations
Ensure product safety and food compliance communication

4. FSSAI Compliance & Food Safety

All food products, including Ladoo, are packed, and distributed according to FSSAI regulations.
Your contact information may be used to notify you about:
Product safety, quality issues, or recalls
Allergen information
Storage and consumption instructions

5. Cookies & Tracking

We use cookies to enhance user experience and analyze website traffic.
You can manage or disable cookies through your browser settings, but some website features may not work properly.

6. Sharing of Information

We do not sell or rent your personal data. We may share information only with:

Delivery and logistics partners (for order fulfillment)
Payment service providers (for secure transactions)
Government or legal authorities, if required by law
All third parties are required to maintain confidentiality and data security.

7. Data Security

We implement reasonable security measures to protect your personal information. However, no online transmission is completely secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only as long as necessary to:

Complete your orders
Comply with legal and accounting obligations
Resolve disputes or enforce agreements

9. Your Rights Under Indian law, you may have the right to:

Access your personal data
Request correction or deletion
Withdraw consent for marketing communications
To exercise these rights, please contact us using the details below.

10. Children’s Privacy

Our products are sold to the general public. We do not knowingly collect personal information from children without parental consent.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the revised “Effective Date”.

13. Contact Information

For any questions regarding this Privacy Policy,

please contact:PIONEER NATURE PRODUCTS LLP
📧 Email: info@pioneernatureproducts.com
📞 Phone: +91- 8856913169

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