Privacy Policy

Privacy Policy
Effective Date: January 1, 2026

FSSAI License Number: 10019022008876
Issued By: Food Safety and Standards Authority of India (FSSAI)

1. Introduction
At PIONEER NATURE PRODUCTS LLP, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or purchase Oil products (1 Litre & 5 Litre) or Ladoo packets online.
By using our services, you agree to the practices described in this policy.

2. Information We Collect
We may collect the following information:

a) Personal Information
          •   Name
          •   Mobile number
          •    Email address
          •   Billing and shipping address

b) Order & Transaction Information
          •  Products purchased (Oil or Ladoo)
          •  Order history and delivery details

c) Payment Information 
          •  Payments are processed securely via third-party payment gateways
          •  We do not store your card, UPI, or bank details

d)Technical Information
          •   IP address
          •   Browser type
          •   Device information
          •   Website usage data (via cookies and analytics)     

3. How We Use Your Information
Your information is used to:
          •   Process and deliver orders
          •   Communicate order updates and customer support
          •    Improve our website, products, and services
          •   Comply with Indian laws, GST, and FSSAI regulations

4. FSSAI Compliance & Food Safety
          •    All food products, including Ladoo, are packed, and distributed according to FSSAI regulations.

Your information is used to:
          •    Product safety, quality issues, or recalls
          •     Allergen information
          •    Storage and consumption instructions

5. Cookies & Tracking 
          •  We use cookies to enhance user experience and analyze website traffic.
          •  You can manage or disable cookies through your browser settings, but some website features may not work properly.

6. Sharing of Information

We do not sell or rent your personal data. We may share information only with:
          •   Delivery and logistics partners (for order fulfillment)
          •   Payment service providers (for secure transactions)
          •   Government or legal authorities, if required by law
All third parties are required to maintain confidentiality and data security.